Frequent questions

Frequently Asked Questions (FAQ)

General

  1. What payment methods are accepted?

    • We accept credit cards, PayPal, and bank transfers. We also offer cash on delivery for an additional fee of €1.50.

  2. Where are they located?

    • Our store is located at Avinguda del Congost, 11, 08760 Martorell, Barcelona.

  3. Can I place an order without creating an account?

    • Yes, you can place orders as a guest without creating an account.

  4. How can I contact customer service?

    • You can contact us through the form on our website or send us a WhatsApp message at +34 632 11 65 86.

Orders and Shipping

  1. How can I place an order?

    • You can place your order through our website, selecting the products you want.

  2. Do you offer free shipping?

    • Yes, we offer free shipping on select orders. This option will be clearly indicated during the checkout process.

  3. What is the delivery time for orders?

    • Orders typically take between 24 and 48 hours to be delivered within Spain, and between 5 and 7 days for international orders.

  4. Can I track my order?

    • Yes, you will receive an email with a tracking number once your order has shipped.

  5. What do I do if my order arrives damaged?

    • If you receive a damaged order, please contact us within 48 hours of delivery and we will be happy to assist you.

  6. Can I cancel my order?

    • You can cancel your order as long as it hasn't shipped yet. Contact us as soon as possible to process the cancellation.

Returns and Exchanges

  1. Can I return a product?

    • Yes, we accept returns within 14 days of delivery, as long as the product is in its original condition.

  2. Can I modify my order after I've placed it?

    • If you need to modify your order, please contact us as soon as possible. We will do our best to accommodate your request.

Additional information

  1. What are the security measures on the website?

    • We use advanced security protocols to protect your personal and financial information during your purchase.

  2. Do you have a loyalty program?

    • We do not currently offer a loyalty program.

  3. What do I do if I forget my password?

    • You can reset your password by clicking "Forgot Password" on the login page.

  4. Do the prices include taxes?

    • Yes, all our prices include taxes, so there will be no additional charges during checkout.

  5. Do you ship internationally?

    • Yes, we ship internationally. Please note that delivery times may vary depending on location.

  6. What are the shipping costs?

    • Small/light products → €3.90 to €5.90
    • Semi-heavy fragile product → €35
    • Fragile heavy product → €59
    • Fragile bulky product → €95
    • For special products, we offer a personalized rate.